• Kasey Willis

Returning from COVID


I am so excited to return to the salon. My goal is for all of my clients, co-workers and their clients to feel as safe and comfortable as possible as we re-open. Many changes have been made to increase sanitation and limit contact as we get back to business. I understand that everyone has lots of differing opinions about what is safe and appropriate in this setting and I ask that you please just join me in respecting others and complying with these guidelines for the time being.


Before scheduling your appointment:

Please read this post in it’s entirety and consult the guidelines for clients in the salon provided by the Texas Department of Licensing and Regulation in the link below.

https://www.tdlr.texas.gov/cosmet/covid19/OpenTexas-Checklist-Cosmetology-Hair-Salon-Customers.pdf


Please try to schedule your appointment in advance. Online booking will temporarily be suspended as we adjust to new protocols and scheduling challenges. I have expanded the hours I am available in order to meet the demand and will take days off as needed. This means that temporarily I will be available Monday through Saturday from 9-9 and from 1-6 on Sunday. I want to accommodate as many clients as possible to catch up the time that we missed and allow for proper sanitation between each client.



Booking an appointment:

Please send a text directly to 832-265-8879. Include your name, a description of the service you would like to book to the best of your ability, as well as multiple times that you are available to come in. If necessary, Include photos of your current hair in good lighting and examples of photos of your desired results so I can book your appointment correctly. Clear communication will help me to respond faster and get you on the schedule. Please allow 24 hours for me to respond as time is very limited. Using my phone during the day is difficult with a congested schedule. I will answer messages when I can between clients and after my work day. I will try to respond as soon as possible, but If you don’t hear from me within 24 hours feel free to text me again. I am juggling multiple hats to the best of my ability and I want to get you all in as soon as possible.


Priority booking will go to those who have already, or choose to pre-pay for their service. If you would like to pre-pay for your service to limit contact during a transaction, and receive priority booking, text me your email address at the time of booking and I will send you an invoice. Invoices are based on an approximate estimate of the cost of your service, however, you may still have a balance at the time of service if more product or additional services are added in salon. I have NOT raised my prices, even though salon expenses have increased due to COVID protocols. I know that everyone has had their challenges during this time and my goal is to keep everything as normal as possible while increasing safety and complying with guidelines.



Late cancellations and NO SHOWS:

Because of the increase in expenses, it is more important than ever to show up for your appointment. Should you need to cancel or reschedule, please give me more than 24 hours notice before cancelling your appointment. Failure to cancel more than 24 hours in advance will result in a 25% late cancel fee of the amount booked and 50% if it is a no-show. This is the same policy that was in place before COVID. This is meant to deter lost time in the salon and accommodate everyone who needs to get in. I can't do that if I am losing time and clientele due to missed appointments. Some missed appointments take up 1/3 to half of my work day and can't be filled at short notice. Additionally, if you arrive late, you may not receive your full service due to lost time but you will be charged for the time scheduled. I do my best to stay on time but that is not always predictable or possible. Help me give better service by arriving on time.


Until further notice, please DO NOT bring additional guests with you to the salon. We understand that this is a challenge, but we are all having to jump through some hoops right now in order to stay open. The waiting areas have been removed and we have changed the layout of the salon to allow for proper social distancing. This means that we will not have extra space to accommodate anyone who is not receiving a service. This includes children. While in the salon, try to remain 6ft away from other guests and stylists in the salon. Hand sanitizer should be available for you to use while there and washing your hands is encouraged. We have increased sanitation, but please try not to touch your face after touching the salon chair or other surfaces in the salon. Please try not to touch any retail items that you won’t be purchasing. If possible, let me know what retail you need to purchase at the time you book your appointment and I can have it ready for you at the time of your appointment.



The day of your appointment:

Please take your temperature before coming into the salon. Let me know immediately that you need to be rescheduled if you are showing any symptoms listed on the checklist linked at the beginning of this page or, if you have been in contact with anyone infected with COVID in the previous 14 days. If are in the clear, at your appointment time, please text me that you have arrived in the parking lot and wait in your car until I reply that it is ok to come into the salon. Please bring and wear a mask in the salon and the entire time of your service.

Please limit the items that you bring into the salon with you.



At checkout:

If you wish to have a contact free payment, you may choose to have an invoice sent to your email and pay it before leaving the salon. Otherwise, credit cards on file requiring your signature are still accepted and cash is encouraged to help offset credit card fees. Cash App may also be used for contact free payment, however no itemized receipts are available for these transactions.


Your patience and cooperation is appreciated during this process and even through the challenges, I hope you can see all of the effort put into providing you with great service as we return. I have increased sanitation practices beyond what is required and will do my best to stick to these practices as best I can throughout my work day. Please let me know if you have any questions regarding safety and sanitation in the salon before you schedule an appointment. I hope to see you soon!

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